Protection of Personal Information Act (POPI Act)
This Policy explains how we obtain, use, and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act. We are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.
Our website incorporates privacy controls which affect how we will use your personal information. You can use that to indicate if you want to receive notifications or other relevant information.
The information we collect
We collect and process your personal information mainly to keep you updated and to contact you when necessary. For this purpose, we will collect contact details including your first name, surname, E-mail, telephone, mobile numbers, usage data and Social Media accounts. We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.
What are cookies
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Type: Persistent Cookies - Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
How we use your information
We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes.
To gather contact information
To confirm and verify your identity for security purposes
For the detection and prevention of fraud, crime, money laundering or other malpractice
To conduct guest satisfaction research or for statistical analysis
For audit and record keeping purposes
In connection with legal proceedings.
Disclosure of information
We may disclose your personal information to the South African Department of Home Affairs, South African Tourism, or the South African Police Service upon request. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.
We may also disclose your information:
Where we have a duty or a right to disclose in terms of law
Where we believe it is necessary to protect our rights.
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.
Our security policies and procedures cover:
Computer and network security.
Access to personal information.
Security in contracting out activities or functions.
Retention and disposal of information.
Acceptable usage of personal information.
Governance and regulatory issues.
Monitoring access and usage of private information.
Investigating and reacting to security incidents.
When we engage with third parties, we impose appropriate security, privacy, and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.
We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.
Access to information
You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information. Please note that any such access request may be subject to a payment of a legally allowable fee.
Correction of your information
You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.
Definition of personal information
According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act, the following items are also regarded as personal information:
All addresses including residential, postal and email addresses.
How to contact us
If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us by E-mail at [email protected] or [email protected]